My Bag (0 Item) Shop Online Order by Phone:+39 334 5875469 +44 797 9674175

Return Policy



Return Policy
Please be advised that this Return Policy does not apply to made to measure products.
Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within 7 working days from the date on which you received them from sartoriaprivata.com. You will not be able to exchange one item for another instead. Return items must be shipped back to us within 7 working days from the date the package was delivered to you. The products may be returned by dispatching the package, by sending info@sartoriaprivata.com an email indicating your order number, your product details and date the order was placed.  We will provide you with a return number.

Terms and Conditions of Return
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

a. we invite you to send info@sartoriaprivata.com an  email indicating your order number, your product details and date the order was placed.  We will provide you with a return number. ;
b. the products have not been used, worn, washed, modified or damaged;
c. the label is still attached to the products;
d. the products are returned in their original packaging;
e. return items must be shipped back to Sartoria Privata within 7 working days from the date the package was delivered to you.

If you have fulfilled all requirements set forth above, Sartoria Privata shall refund the entire price for the purchased products. You will be advised by email of the cost of returning your products. If the returned products cannot be accepted you will be notified of your failure to fulfill the conditions indicated above. In this case, you may choose to have the products delivered to you at your expense. If you refuse the above delivery, Sartoria Privata reserves the right to retain the products and the sums paid for your purchase of the products.

Refund Times and Procedures
After Sartoria Privata has received the returned products and checked the conformity of the products with all requirements, you will receive a notice of acceptance of the returned products by e-mail. Whatever the form of payment used by you (credit/debit card, cash on delivery), the refund procedure will start within 30 days from when Sartoria Privata learned of your decision to exercise your right to return the purchased products and once Sartoria Privata has checked that the return was carried out in compliance with the above conditions.
Home | Contact | Press| Return Policy| Privacy Policy  
VAT number 907580121
© 2010 Sartoria Privata All Rights Reserved.